Weekly cover review

How Tallify's weekly cover review compares every client's current policies with the cover they held before, tracks gaps over time and briefs the adviser.

When it runs

Every Monday at 08:00 South African time. An administrator can ask Tallify to run it at another time.

What it checks

For each active client, the current policies on the register are compared, type by type (life, disability, severe illness, income protection and so on), with the policies the client held before: those marked Old, Lapsed or Paid-up. A type with no current cover, or with less cover than before, is a finding. The review does not work out what cover the client needs; needs-based shortfalls are in the client's position, the needs analysis and the client's picture.

Findings track change

A finding records when it was first seen, last seen and resolved. The Monday briefing is therefore about what changed: new gaps, gaps that closed, and gaps still open, rather than the same list every week.

The briefing

The briefing is written to the Activity feed for the adviser (scoped users see only their own clients) and is marked read when opened. It is emailed only if the practice has turned email notifications on.

Claude drafts the briefing without seeing who the clients are: each client is a label, and each policy only its provider, type, status and figures (no policy number, no notes). The names are put back on the practice server before the adviser reads it. If the request still holds anything that identifies a client after identity is removed, nothing is sent: a withheld item on the Activity feed says why, and the gaps stay new for the next run.

The needs arithmetic behind a cover gap, and where gaps hide: Cover gap analysis.